Jean Louis David – UX/UI design
Jean Louis David is a prestigious, largest chain of hair salons in Europe, with about 1,000 salons also in countries such as the US, Hong Kong, Saudi Arabia, Morocco, South Korea.
Our task was to expand the UX and UI design of the website with additional functionality, design the customer panel and modify the appointment booking system. The scope of our work also included improving the backoffice system for salon employees.
The customer dashboard has been designed to meet the needs of both new and existing customers of the Jean Louis David network, allowing them to manage their account information, view their past booking history and book new appointments. Users can easily update personal information and preferences, as well as cancel or reschedule upcoming appointments.
One important element on the jld.co.uk website is the visit status component, which provides users with real-time information. This indicator can display three different booking statuses such as: “Completed,” “Abandoned” or “Upcoming” – to inform users whether their appointment has already taken place, has been canceled, abandoned, or is yet to be scheduled. This functionality helps users inform and update the status of their meetings, allowing them to plan their schedules accordingly and avoid confusion. This provides clear information, and improves the overall user experience, thereby building trust and loyalty among customers.
The Backoffice dashboard for salon staff is an essential part of stylists’ daily work and is designed to provide them with access to the most important customer information during upcoming visits such as recent visits, recently purchased products, product recommendations, applicable passes and promotions, and recent receipts.
The recent visits section of the dashboard allows you to view the history of a client’s previous visits to the salon, including the dates of the visits, the services that were performed, and any notes or comments made by the stylist or other employees. This information can help staff understand a customer’s past preferences and needs, making it easier to recommend services and products in which they may be interested.