Santander is a bank recognized around the world. They have been present in the Polish market for more than 28 years. It is consistently building its brand as one of the market leaders in the use of modern technology in banking services.
Our task was to analyze the screen (UX audit) of the cash loan configurator, which had already been implemented. We then came to redesign it and adapt it under mobile and web.
The client approached us due to the poor conversion of individual configurator elements such as the checkbox or the bar that informs about specific bargains when the appropriate parameters are selected. The goal was also to add an input for entering a promo code and visually address the mechanism of its operation.
analysis of usability principles
user path analysis
To diagnose the actual errors, we conducted a series of meetings and a UX audit of the site. We then presented our recommendations and prepared a UX/UI design in accordance with the client’s design system.
During the design of the screens, we placed great focus on the topic of accessibility.