Santander-UX audit

Challenge

Santander is a bank recognized around the world. They have been present in the Polish market for more than 28 years. It is consistently building its brand as one of the market leaders in the use of modern technology in banking services. 

 

Our task was to analyze the screen (UX audit) of the cash loan configurator, which had already been implemented. We then came to redesign it and adapt it under mobile and web

The final result 
The final result 
The final result 
The final result 

The client approached us due to the poor conversion of individual configurator elements such as the checkbox or the bar that informs about specific bargains when the appropriate parameters are selected. The goal was also to add an input for entering a promo code and visually address the mechanism of its operation.

Right after conducting a series of several meetings with the client (together with the analytics) and preparing recommendations (after conducting a “UX audit”), we moved on to sketching UX/UI views based on the client’s Design System. 

During the design of the screens, we placed great focus on the topic of accessibility.

What I appreciate most is that Maria and her team are so committed to our brand success that they are ready to discuss with us for hours if they don’t agree with something. For them, the most important thing is for our brand to be successful and they are not afraid of hard work to achieve it.
Katarzyna Krzeszowska
Brand Manager, GALICJANKA RP Sp. z o. o
The company was pleased with the responses to the project which has been generally positive. The company is confident that the project will be effective as the team won a marketing award for its efforts on it specifically. The team’s approach to the topic was interesting.
Alicja Gaca
CEO, Fundacja Głosem Zwierząt
They stood out during the strategic part because they understand our needs and proposed the right solutions in terms of layout and information topology. They tried to understand the usage context, and then proposed the best possible solution. They’ve definitely proven what they’re capable of.
Marek Nadra
Business Solution Manager, Supporting the Enterprise, CBS Dan’IS, DACH, Danone GmBH

Creatures responsible
for this project

We devise. We design. We deploy.

Why are we so good at what we do? Because our team consists of people experienced in work in various industries, with different education and extraordinary passions that we develop after work.
Antoni Leśniewski
UX Team Leader

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