Find out how we do service design

The role of services in today’s digitalized world is growing, with technological advances revealing increasing spaces for innovation. At Kreatik, we design user-centered solutions, which, in the long perspective, are proving to be crucial in creating services in the broader sense.

Exploitative Research
Service Design
Prototyping
Testing of services

… for whom
For companies
who have an idea for a service or a physical product, but want to verify and analyze it before entering the market.


For organizations
that are looking to innovate, but not by copying and duplicating everything on the market these days.

For large, medium, small corporations
that want to create a new, well-designed service from scratch, or improve an existing one.


… when to do service design?

We will help you optimize or re-design the solution offered by your company in such a way that it is adapted to the needs of your customers. This is definitely a key success factor at every stage of your company’s development.


… how long?

The duration of the process depends on the individual case – we can and we will change some methods, adapting the workshop to your product/service, to make sure we work out the best solution together: 6 weeks.


… which tools we use?
IDI
In-depth interviews make it possible to collect a large amount of qualitative data for subsequent analysis.
Empathy map
A simple technique we use to create a user profile.
Persona
A framework that includes information about our typical user like goals, needs, concerns, age and demographics.
Analysis of the collected data
The analysis of qualitative and quantitative data allows for a thorough understanding of the needs of the business and the end user.
Competition analysis
We check competitive solutions, we look at their strengths and weaknesses. We look at the distinguishing features.
Brainstorming
A creative discussion we use to find a solution to a specific problem.
Service Blueprint
Create a diagram to visualize the relationship between the elements of the service offered.
Customer Journey Map
Creating a list of customer interactions with a given service and company.
Usability Tips
Our work is based on guidelines and good practices regarding usability.
Wireframes
The wireframe model is the outline of the structure. It is used to illustrate the location of the various interface elements and to show the relationship between them.
Usability tests with users
Tests with people from your target group ensure the verification of ideas and solutions.

… what you
gain?
  • better identification, understanding, and solving problems plaguing your business and your customers.
  • full professionalism and specialists to conduct the appropriate workshops in all conditions – while offering the best possible solutions for your business.

… to sum up …

In Service Design, we focus a lot on the end-user experience, the experience of the service supplier itself, and employees and stakeholders, who are also essential elements. Our goal is for the service to meet both the users’ goals and be the most effective solution for the business.

See what strategy
we did for our clients:

Cooperation with Kreatik was based on commitment and deep understanding of client’s needs. Efficient communication, professionalism and finding solutions together – that’s the best summary of work on our project. Highly recommended.
Dominika Jeżowska
Eurocash Dystrybucja

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We share our knowledge about strategy

You have a challenge for us?
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Piotr Pawłowski
New Business Sales Manager
+48 531 267 965 piotr.pawlowski@kreatik.pl
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