Find out how we do UX audit

UX audit allows you to identify problematic areas of a digital product that hinder conversions and cause difficulties for users.

Interviews
Data analysis
Repair plan

… for whom
companies for which sales are not satisfactory
When the level of sales and abandoned shopping carts is unsatisfactory.
companies whose email inbox is bursting at the seams
Reports from customers are about problems with performing certain activities.
companies planning a redesign
The website needs improvement, but you don’t know what to change.

… when to do UX audit?

When the product does not fulfill the purpose for which it was created. An impulse to conduct an audit can be e.g. a reduced level of conversion, leaving of shopping carts by customers before purchase, or a huge number of email inquiries about the website.


… how long?

Depending on the size of the product: from 1 week to month. We can analyze the entire digital product or a specific user path – such as a shopping cart. 


… which tools we use?
Data analysis
Analysis of quantitative and qualitative data. You receive a report and recommendations for changes from us.
Persons
Together with you, we define the customer of the product. With this knowledge, the audit carried out is more accurate and leads to deeper conclusions.
Usability Guidlnes
Our analysis is based on guidelines and good practices for usability.
Customer map
The map helps in finding problem areas in the product. Knowing the ways and goals of users, we propose better solutions.
Heuristic analysis
The method of checking the website for usability in accordance with good practices and expert knowledge.
Cognitive journey
The method is based on evaluating a website or application from the point of view of new users. It also assumes that most new users learn the new system empirically, i.e. by testing it in practice, by trial and error.

… what you
gain?
  • increase conversion rate
  • acquisition of orders
  • recovery plan assuming the most useful solutions to problematic areas of the digital product

… to sum up …

UX audit allows for efficient identification of imperfections in the areas of digital products, thus checking which of their elements are difficult for users and cause the process to be abandoned. Correcting the errors indicated during the audit may increase the product conversion rates, and improve the already existing functionalities and the very usability of the product.

See what design&delivery we did for our clients:

Cooperation with Kreatik was based on commitment and deep understanding of client’s needs. Efficient communication, professionalism and finding solutions together – that’s the best summary of work on our project. Highly recommended.
Dominika Jeżowska
Eurocash Dystrybucja

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We share our knowledge about design

You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
You have a challenge for us?
Piotr Pawłowski
New Business Sales Manager
+48 531 267 965 piotr.pawlowski@kreatik.pl
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